HOT JOBS ANNOUCEMENT
OF NOTE:
The Job Announcement (JOA) provided here is a condensed overview of the business opportunity available. It is not a legally binding document and does not include all the details mentioned the terms outlined. A comprehensive review of all policies is suggested before enrolling in the certification course.
POSITION TITLE:
Job opening for an Inbound Customer Service - $14.00 per hour. Bilingual – English/Spanish only if stated. A managed healthcare organization (MCO) that provides a range of services including transportation network management, call center operations, scheduling and dispatching, eligibility verification, financial management, and reporting. Offering a comprehensive approach helps their clients efficiently manage and optimize their healthcare transportation benefits.
They are committed to improving access to healthcare services through efficient management of non emergent healthcare transportation benefits. Their comprehensive outsourcing solution enables their clients to focus on their core activities while ensuring reliable and high-quality transportation services for their members or patients.
DESCRIPTION:
• Utilize strong communication skills in both English and/or Spanish to effectively assist customers and providers.
• Ensure accuracy and attention to detail when documenting information related to appointments and transportation in both English and Spanish.
• Coordinate with internal teams to resolve any issues or concerns raised by customers or providers.
• Adhere to company policies and procedures while providing excellent customer service.
• Manage a high volume of customer inquiries and provide timely and satisfactory resolutions.
• Maintain professionalism and empathy while handling difficult or challenging situations.
• Stay updated on company updates, policies, and procedures to provide accurate and up-to-date information to customers and providers.
• Meet and exceed performance metrics and targets set by the company.
• Collaborate with team members to ensure efficient and effective service delivery.
• Continuously seek opportunities for process improvement and provide feedback to enhance the overall customer experience.
ADDITIONAL REQUIREMENTS:
-
Reliable Desktop Computer or Laptop with high speed internet.
-
Voice cancellation headset with microphone.
-
MUST maintain the most recent version of Windows 10 or 11 (with no pending updates).
-
Dual monitors are strongly recommended(but not required). Each monitor should be 22 inches or larger.
-
Must be willing to take an Assessment and pass a Background check for this position.
-
Requires ASD
TRAINING:
Phase I – Instructor-Led: 02/19/2024 – 03/05/2024
Phase II – Certification Live Call-Taking: 03/06/2024 – 03/07/2024
**- PAID Training starts at Phase II -**
Class Times Offered: Monday – Friday
9:00 AM – 1:00 PM EST
Work Hours Available: Monday – Friday 8:00 AM. – 8:00 PM EST
PEAK Time: Monday – Friday 10:00 AM – 6:00 PM EST
- TRAINING WILL BE IN ENGLISH -
**OF NOTE: OUR DISCLAIMER WILL NEED TO BE REVIEWED AND SAVED PRIOR TO SUBMITTING AN APPLICATION
SERIOUS APPLICANTS NEED ONLY APPLY
POSITION TITLE:
Job opening for Bilingual Inbound & Outbound Customer Service Roadside Assistance - $13.50 per hour MUST be Bilingual – English/Spanish unless otherwise stated. A global digital roadside assistance platform that aims to transform the roadside assistance industry. By leveraging location-based services, real-time data, AI, and machine-to-machine communication, is able to provide the quickest, safest, and most innovative roadside assistance experience.
The platform serves leading global brands in the automotive, insurance, telematics, and transportation-focused verticals across North America, Europe, and Asia. Through its integrated services, millions of drivers have direct access to various mapping and connected car platforms. In North America alone, over 200,000 drivers have benefited from superior roadside assistance service. This is made possible through its extensive service network, which has been delivering roadside assistance for more than 15 years.
Overall, revolutionizing the roadside assistance industry by offering advanced technology solutions that enhance the customer experience and improve the efficiency of roadside assistance services.
DESCRIPTION:
• Inbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and Partner escalations for VIP customers.
• Utilize strong communication skills in both English and Spanish to effectively assist customers and providers.
• Ensure accuracy and attention to detail when documenting information related to appointments and transportation in both English and Spanish.
• Effective probing and investigating skills
• Attention to detail
• Passionate about customer service and providing empathetic responses
• Self-starter
• Adhere to company policies and procedures while providing excellent customer service.
• Maintain professionalism and empathy while handling difficult or challenging situations.
• Meet and exceed performance metrics and targets set by the company.
• Continuously seek opportunities for process improvement and provide feedback to enhance the overall customer experience.
ADDITIONAL REQUIREMENTS:
-
Reliable Desktop Computer or Laptop with high speed internet.
-
Voice cancellation headset with microphone.
-
MUST maintain the most recent version of Windows 10 or 11 (with no pending updates).
-
Dual monitors are strongly recommended(but not required). Each monitor should be 22 inches or larger.
-
Must be willing to take an Assessment and pass a Background check for this position.
TRAINING:
Phase I – Instructor-Led: 02/20/2024 – 03/18/2024
Phase II – Certification Live Call-Taking: 03/19/2024 – 04/01/2024
**- PAID Training starts at Phase II -**
Class Times Offered: Monday – Friday
9:00 AM – 1:00 PM EST
OR
6:00PM - 10:00PM EST
- TRAINING WILL BE IN ENGLISH -
**OF NOTE: OUR DISCLAIMER WILL NEED TO BE REVIEWED AND SAVED PRIOR TO SUBMITTING AN APPLICATION
SERIOUS APPLICANTS NEED ONLY APPLY
READ QUICK NOTE:
**PLEASE ENSURE THAT YOU ADD THE REFERRAL CODE ID: 5859655 FOR THE JOB BELOW UNDER WHO REFERRED YOU WHEN YOU SIGN UP TO THE PORTAL (ARISE) PLATFORM.
PLEASE ALSO SEND A NOTIFICATION EMAIL TO US FOR A QUICKER RESPONSE ONCE YOU HAVE COMPLETED YOUR APPLICATION.
THERE IS AN ASSESSMENT YOU MUST TAKE BEFORE YOU CAN VIEW ANY JOBS. BUT, WE CAN ASSIST IF YOU NEED OUR GUIDANCE. WE CAN HELP IF YOU LET US KNOW.
OF NOTE: The Job Announcement (JOA) provided here is a condensed overview of the business opportunity available. It is not a legally binding document and does not include all the details mentioned the terms outlined. A comprehensive review of all policies is suggested before enrolling in the certification course.
Our website has a new look, but with the same great service.